If you encounter any issues or need assistance with your account, please reach out to our dedicated support team via the official contact form on our website.
Our response commitments:
- Weekdays: we aim to reply to all inquiries within 24 hours.
- Peak periods / weekends: replies may take up to 72 hours.
Why don't we offer phone support?
We don't operate a telephone hotline. Handling support strictly through written communication allows our technical team to look directly into your account data, consult with our developers, and provide an actual, permanent solution to your problem rather than reading off a generic script.