FAQ

How Billy works

• What is Rentbilly and what does my payment cover?
• How does Billy find homes for me?
• How do I contact landlords?

Payment & billing

• Is this a subscription? Will I be charged again?
• I paid — what happens now?
• Can I get a refund?

Account

• I can't log in — or I forgot which email I used
• Do I need a separate account for each home I'm looking for?

Search & results

• I paid but haven't found a home yet — is something wrong?
• Why am I not getting responses from landlords?

Markets & support

• Which countries is Rentbilly available in?
• How do I get help if something goes wrong?